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Ordering from MIDI Classics

To Place an Order

    By Telephone

    Call 1-800-787-6434 to order from anywhere in the continental U.S.A., Alaska and Hawaii,
    Hours Monday through Friday from 9:00 A.M. to 6:00 P.M. EST. Half a day Saturday

    To order from outside the United States, call 1-860-651-1349.

    MIDI Classics Online Store Front

    Our online store is now open for business. Product pages all link to our existing web site. The main links are:

    Search · Product List · Basket Contents · Order Form · Customer Login · Customer Add Form

    We process your credit card manually when your order is ready to ship, not instantly. Customers can set up an account to speed repeat orders.

    To Order By Mail

    Use this handy Order Form. You can download it with with our latest price list.

    By Fax

    Fill in an order form and fax it to (860)651-4373. It works!!

    By e-mail

    Secure SSL 128bit encrypted transactions are here! You can also e-mail to get the ball rolling with your name, address, and items needed.
    Then call or fax to make payment arrangements. mcsales@midi-classics.com

Payment

We take most major credit cards, PayPal, cash, checks, money orders, wire transfers, C.O.D.s and Purchase Orders.

Shipping & Handling

If ordering online, please select email delivery only for information products (software and sequences) clearly marked on our web site as email-able. Hard goods (books, videos, DVDs, audio gear, cables, etc) can not be emailed and we will ship them the least expensive way, (priority mail or US Airmail)

New Policy - for your protection Insurance Charges will be added to All shipments, domestic and foreign.

Domestic

Minimum
$6.00
Software
$6.00 per Order
Hardware
Minimum $8, Actual Cost on Heavy Items

APO, FPO, HI, AK, PR and Canada 5%

We seek only to cover our shipping costs. Heavy and bulky items carry a small shipping surcharge.

International

International Orders shipped Parcel Post Airmail/ Insured our cost. Airborne Express, FedEx, UPS or DHL quotes on request.
Email us and we'll quote a delivered price.

Rush Service

We ship overnight and 2 day air on customer request. Additional shipping charges apply. Please ask for a quote. UPS Saturday delivery, if available, is an extra $12 in addition to overnight charges.

Duties & Taxes

We collect Connecticut 6% sales tax on orders shipped to a Connecticut address or in-store sales. Overseas customers pay all duties and local taxes.

Some of our suppliers (East West, Tascam and others) charge sales tax on orders drop shipped within their home states or states where they have a presence. If you choose for them to ship direct to you. we pass along this sales tax.

Our Return Polcy:

Hardware

If, after consulting with manufacturer technical support, you cannot resolve any system incompatibilities, return it in 30 days from the shipping date for either a full refund of the product purchase price, full credit, or exchange (in new, factory fresh, resalable condition) Please call for an RMA number.

Exceptions

*Opened or used cables, sets of strings, sound cards, and headphones are non-returnable..
All Creamware, Ultrasone and Mark of the Unicorn products are non-returnable.

Software and Copyrighted Material

Computer software, sample CDs, books, sheet music, MIDI sequences, videos, and cassettes are non-returnable. Defective merchandise may be exchanged for the same title.

Condition

All returned items must be in original packing, complete with warranty card and owner’s manual, and show no signs of wear or abuse. Refunds do not include shipping and handling.

Restocking Fee

If you can not install software within 30 days due to system incompatibliity after calling manufacturer technical support, we will accept returned software. We will charge a 15% restocking fee on returned software.
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Prices, specifications and availability subject to change without notice. Not responsible for typographical errors. All names are trademarks of their respective holders.


MIDI Classics
Order: 800-787-6434
Fax: 860-651-4373 Tech/Overseas Voice: 1-860-651-1349
E-mail: mcsales@midi-classics.com
Box 311, Weatogue, CT 06089-0311 USA

Copyright © 1995, 2006 MIDI Classics®. Revised November 24, 2006

mcsales@midi-classics.com